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Lakeside Physical Therapy
& Sports Medicine
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Billing & insurance


All insurance co-payments and deductibles are due at the time of service. If we do not have a contracted arrangement with your insurance plan, you will be expected to pay in full at the time of service. Billing questions may be directed to 704-384-1795, weekdays from 8 a.m. to 5 p.m.

Billing for tests

You may receive a separate bill for your laboratory work. Depending on your insurance, you may receive a bill from one of the following companies: Spectrum Laboratory Network (1-888-664-7601) or Novant Health Lab Services (1-866-411-6958).

Insurance plans

The plans below give your family access to the physicians and facilities of Lakeside Family Physicians: Aetna, Alliance, BlueCross BlueShield of North Carolina, CCN, CNA/Mail Handlers Benefit Plan, Coventry Health Care of the Carolinas, First Health, HealthCare Savings, HUMANA Network, Kanawha, MAMSI, MedCost, NC Teachers and State Employees, One Health Plan of North Carolina Partners Medicare Choice, Primary Physician Care, Private Healthcare Systems, Inc - PHCS, United Healthcare Insurance Company, and United Healthcare of North Carolina. We also participate with other insurance companies.

Always check with your insurance company before selecting a physician. A full list of Novant Health's accepted insurances is below.

Medicare coverage

We are a participating provider with Medicare.

ABN waivers

Some tests deemed necessary for your care may not be covered by Medicare or your insurance company. If this is the case, you will be informed of the test and the reasons for performing it. You will then be asked to sign a waiver stating that the possibility of non-coverage was explained and that you may be billed for the test. ABN waivers are specific for Medicare.

Online bill pay

At Novant Health Lakeside Physical Therapy & Sports Medicine, we hope to provide you with information and services to improve the quality of care you receive at our clinic. To view details of our online services, simply click on each link below.

Pay your bill onlineOnline bill pay
For your convenience, you can pay bills from your doctor's office online. This service allows you to pay your bills quickly and securely.
Access now »
Request appointment
Call for an appointment 704-316-1280



Monday to Thursday
7 a.m. to 6 p.m.

7 a.m. to 4 p.m.